iPad 3G Release / Ship Date Controversy

iPad 3G Release / Ship Date Controversy

There seems to be a bit of confusion settling in regarding the iPad 3G release data / shipping date. People are now being told that if they pre-ordered an iPad Wi-Fi + 3G, then they won’t be receiving their iPad 3G until after the stores get them on April 30th.

According to a press release yesterday by Apple, the iPad 3g will be delivered to US customers who’ve pre-ordered on Friday, April 30, and will be available in Apple retail stores the same day starting at 5:00 p.m.

However, this doesn’t seem to line up with a phone / chat session someone had with Apple customer support. The dialogue below basically states that if you pre-ordered your Pad Wi-Fi + 3G on or after April 19, it will ship per the dates quoted on the Apple Online Store. As of today, iPad Wi-Fi + 3G orders will ship May 7.

Here’s the complete dialogue from someone chatting with Apple customer support over this issue:

Hi, my name is Deborah. Welcome to Apple!
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Deborah: How may I assist you today?
*

You: Hello. I have a few questions about the ipad
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Deborah: Sure! How can I help?
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You: I preordered a 3g ipad the other day. My email says ships by May 7th. But reports are that the 3g will be in the store 5 pm on 30 April
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You: I have a hard time believing that I wont get my pre order until after they are in the stores
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Deborah: I am happy to explain.
*

You: ok
*

Deborah: iPad Wi-Fi + 3G orders placed on or after April 19, will ship per the dates quoted on the Apple Online Store. As of today, iPad Wi-Fi + 3G orders will ship May 7.
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Deborah: Many of the store models have been reserved over the last month.
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Deborah: Due to overwhelming demand, the stores are no longer accepting Reserves.
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Deborah: It will be first come, first serve. With the excitement of the product, many locations will likely sell out.
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You: Mine was preordered on April 19th in the morning
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You: so according to you I should have in on 30 April
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Deborah: No. iPad Wi-Fi + 3G orders placed on or after April 19, will ship per the dates quoted on the Apple Online Store. As of today, iPad Wi-Fi + 3G orders will ship May 7.
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Deborah: You placed your order on the 19th.
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You: so you are telling me that even though I preordered mine, I will not get it until a week after the store gets it?
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Deborah: Correct. Pre-orders began in March. Orders will ship in the order they were received.
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You: Then what is the point of preordering? that is a terrible business practice and I bet you are going to have a lot of ticked off people. I know I am going to be if that is true
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Deborah: Keep in mind orders have been placed for a month as well as Retail Store reserves.
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Deborah: It is first come, first serve. Those that ordered or reserved earlier will receive the product first.
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You: I understand all that and that makes sense. but that has nothing to do with preorders shipping a week after the store recieves the item
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Deborah: To clarify, inventory designated for retail store release and online orders prior to April 19th has all been depleted.
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Deborah: New order or stock will ship as it is available.
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You: Then Apple should have stopped calling it preorder. A preorder is an order placed for an item not yet in the store, reserving their own personal copy before the release to the store, guaranteeing delivery on release date
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You: I do not understand how you all can justify a preorder shipping a full week after the store gets them

  • keithFL

    Well I just got off the phone with Apple (there was a problem billing my CC for the iPad, because of fraud on iTunes, I had to cancel my CC last week). I gave the Apple Online Store my new CC number, attendant indicated that it would ship on or about April 26. I ordered my iPad on March 12.

    • iPad Canada

      What kind of fraud are you talking about? I use iTunes excessively… am I in danger?

  • keithFL

    Well I just got off the phone with Apple (there was a problem billing my CC for the iPad, because of fraud on iTunes, I had to cancel my CC last week). I gave the Apple Online Store my new CC number, attendant indicated that it would ship on or about April 26. I ordered my iPad on March 12.

    • iPad Canada

      What kind of fraud are you talking about? I use iTunes excessively… am I in danger?

  • Pete

    You: where’s my ipad?

    Me: maybe you should have ordered it earlier. Idiot.

  • Pete

    You: where’s my ipad?

    Me: maybe you should have ordered it earlier. Idiot.

  • Pete Moss

    It's not that hard to understand is it? You are pre-ordering because the product is not for sale yet. All the devices available have been depleted, so your pre-order will ship May 7. This will assure you of getting a product and not having to fight for one at an Apple store.

    I'm certain if you call Apple back they will be happy to cancel your pre-order.

  • Pete Moss

    It's not that hard to understand is it? You are pre-ordering because the product is not for sale yet. All the devices available have been depleted, so your pre-order will ship May 7. This will assure you of getting a product and not having to fight for one at an Apple store.

    I'm certain if you call Apple back they will be happy to cancel your pre-order.

  • Crunch

    To:****** *************
    Account: MC ****9 ending in ***9
    Transaction date: 04/21/2010*
    Amount: $789.15
    Merchant: APL APPLEONLINESTOREUS

    Your credit card was used for a transaction that was made online, by phone, or mail. This means your card was not swiped in a machine for this transaction.

    For up-to-date information about activity in your account, please visit Online Banking. Please call us immediately at 1.800.732.9194 if you do not recognize this transaction.

    Want to confirm this email is from Bank of America? Sign in to Online Banking and select Alerts History to verify this alert.

    *Transaction pending.

    <<<<<<<<<<<<<<<<<<<<<<
    On the other two Items I placed at the same time as my ipad (dock and case), they shipped those two items at different times the night my card was charged. So from that I would expect to wake up tomorrow, Thursday and see a tracking number for my ipad.

  • Crunch

    To:****** *************
    Account: MC ****9 ending in ***9
    Transaction date: 04/21/2010*
    Amount: $789.15
    Merchant: APL APPLEONLINESTOREUS

    Your credit card was used for a transaction that was made online, by phone, or mail. This means your card was not swiped in a machine for this transaction.

    For up-to-date information about activity in your account, please visit Online Banking. Please call us immediately at 1.800.732.9194 if you do not recognize this transaction.

    Want to confirm this email is from Bank of America? Sign in to Online Banking and select Alerts History to verify this alert.

    *Transaction pending.

    <<<<<<<<<<<<<<<<<<<<<<
    On the other two Items I placed at the same time as my ipad (dock and case), they shipped those two items at different times the night my card was charged. So from that I would expect to wake up tomorrow, Thursday and see a tracking number for my ipad.

  • Mike

    I'm confused why this person is complaining? It totally makes sense. There's only so much inventory to go around. Many of us pre-ordered over a month ago and there's only so much inventory for those of us, as well as the stores. Should have pre-ordered sooner, or cancel your order, and get in line at the stores…

    • Buy iPad Online

      Agreed, there's only so many items an inventory can hold. What's so hard to understand about that? -.-

  • Mike

    I'm confused why this person is complaining? It totally makes sense. There's only so much inventory to go around. Many of us pre-ordered over a month ago and there's only so much inventory for those of us, as well as the stores. Should have pre-ordered sooner, or cancel your order, and get in line at the stores…

    • Buy iPad Online

      Agreed, there's only so many items an inventory can hold. What's so hard to understand about that? -.-

  • Jimbo

    $896 pending on account!!!

  • Jimbo

    $896 pending on account!!!

  • Michael

    The "controversy" i've seen is whether the April 30 date is for Apple to ship, or customers to receive. I just chatted with Apple Store support, and they confirmed that if you ordered BEFORE April 19 (not on the 19th) then the iPad will be DELIVERED on April 30.

    Lots of sites are saying that they will ship on the 30th, and that is incorrect.

    • Derek

      Absolutely. What most people missed is that on April 19th, the apple store changed it's ship date to May 7. So everyone who pre-oredered it then, did so knowing the estimated ship date of May 7. Anyone before should receive the unit on April 30th as indicated. The same scenario played out with the Wifi model.

  • Michael

    The "controversy" i've seen is whether the April 30 date is for Apple to ship, or customers to receive. I just chatted with Apple Store support, and they confirmed that if you ordered BEFORE April 19 (not on the 19th) then the iPad will be DELIVERED on April 30.

    Lots of sites are saying that they will ship on the 30th, and that is incorrect.

    • Derek

      Absolutely. What most people missed is that on April 19th, the apple store changed it's ship date to May 7. So everyone who pre-oredered it then, did so knowing the estimated ship date of May 7. Anyone before should receive the unit on April 30th as indicated. The same scenario played out with the Wifi model.

  • The Dude

    The problem is that they have been claiming on the website that it will be received by late April, if not delivered by late April, its false advertising.

  • The Dude

    The problem is that they have been claiming on the website that it will be received by late April, if not delivered by late April, its false advertising.

  • Jim

    I'm surprised the apple rep didn't hang up on this person. Chances are if they can't understand the shipping dates they probably won't be able to turn the Ipad on.

  • Jim

    I'm surprised the apple rep didn't hang up on this person. Chances are if they can't understand the shipping dates they probably won't be able to turn the Ipad on.

  • John Corey

    So for my understanding…the people who preordered it around march will deliberately get their hands on an iPad 3G on April 30th? As for the customers who preordered an iPad after April 19th will get their iPad shipped around May 7th? Is right?

    • Mat H.

      Yes. [:

  • John Corey

    So for my understanding…the people who preordered it around march will deliberately get their hands on an iPad 3G on April 30th? As for the customers who preordered an iPad after April 19th will get their iPad shipped around May 7th? Is right?

    • Mat H.

      Yes. [:

  • T

    well all he says is that everything is sold out and if you have no reservation in a store and not pre ordered you will not get one. if you have pre ordered or reserved you will get one BEFORE someone without a pre order or reservation will get one.

    makes sense to me… its still a pre order even if it “comes to the stores before you get it”… sort of.

  • T

    well all he says is that everything is sold out and if you have no reservation in a store and not pre ordered you will not get one. if you have pre ordered or reserved you will get one BEFORE someone without a pre order or reservation will get one.

    makes sense to me… its still a pre order even if it “comes to the stores before you get it”… sort of.

  • Chris

    Why is this a controversy… Who would think there was an infinite supply… Things sell out… I think that a one week delay to restock is more than reasonable… Why do they think it is Apple's fault that they waited over a month to pre-order… It could not have been too urgent if they waited five weeks to pre-order… Why are people so unreasonable?

  • Chris

    Why is this a controversy… Who would think there was an infinite supply… Things sell out… I think that a one week delay to restock is more than reasonable… Why do they think it is Apple's fault that they waited over a month to pre-order… It could not have been too urgent if they waited five weeks to pre-order… Why are people so unreasonable?

  • mark

    @Jim
    Dude… its no longer a preorder if you don’t get it the day it is released. They should have said they were no longer accepting preorders. It was deliberate play on perception… they were doing the same thing in apple stores well before the 19th. Stores which had plenty of stock, but started taking. “Reservations”… apple plays their customers very very well, that’s how they built hype and create demand.

    Def still can’t wait to get mine ;)

    • PJS

      It is a pre-order if you are ordering something that is not released at the time you place the order. The fact that when you place and order (whether it be a pre-order or standard order) you are getting in line with all the others that have placed orders should be obvious. There were pre-orders placed online and at stores for pickup. Those pre-orders outstripped supply and they will be filled in the order they were received. Pre-orders will be filled before orders received after the April 30th release date (at which point orders will no longer be considered pre-orders).

      What about this is so hard to understand?

    • Grateful

      Thank You. Finally someone who can see it for what it was. Apple knew what they were doing and for those who didn't catch it, they were deceived and unfortunitely will have to wait an additional week.

  • mark

    @Jim
    Dude… its no longer a preorder if you don’t get it the day it is released. They should have said they were no longer accepting preorders. It was deliberate play on perception… they were doing the same thing in apple stores well before the 19th. Stores which had plenty of stock, but started taking. “Reservations”… apple plays their customers very very well, that’s how they built hype and create demand.

    Def still can’t wait to get mine ;)

  • Commentator

    Pre-order simply means you order before something is shipping. It doesn't guarantee ANY delivery date, just that you get in line as of the date of the pre-order.

    Those who reserved at an Apple retail store before you preordered will get theirs before you do, from that Apple store. Recall that the Apple retail stores also pre-ordered, and likely well before you did. It is then on each Apple store to manage their own pre-order list, first-come, first served on that retail store's list.

    If it happened that some retail store preordered more than customers at that store did, one might get lucky, but it may be pretty unlikely.

    Enough already!

  • Commentator

    Pre-order simply means you order before something is shipping. It doesn't guarantee ANY delivery date, just that you get in line as of the date of the pre-order.

    Those who reserved at an Apple retail store before you preordered will get theirs before you do, from that Apple store. Recall that the Apple retail stores also pre-ordered, and likely well before you did. It is then on each Apple store to manage their own pre-order list, first-come, first served on that retail store's list.

    If it happened that some retail store preordered more than customers at that store did, one might get lucky, but it may be pretty unlikely.

    Enough already!

  • PJS

    It is a pre-order if you are ordering something that is not released at the time you place the order. The fact that when you place and order (whether it be a pre-order or standard order) you are getting in line with all the others that have placed orders should be obvious. There were pre-orders placed online and at stores for pickup. Those pre-orders outstripped supply and they will be filled in the order they were received. Pre-orders will be filled before orders received after the April 30th release date (at which point orders will no longer be considered pre-orders).

    What about this is so hard to understand?

  • Its Me

    @mark

    Thank You, finally someone that simply cut though all of the guessing and told it like it is. Apple knew what they were doing and those who didn’t get it were mislead.

  • Grateful

    Thank You. Finally someone who can see it for what it was. Apple knew what they were doing and for those who didn't catch it, they were deceived and unfortunitely will have to wait an additional week.

  • China

    My iPad 3G shipping status says, “Prepared for shipping”….FINALLY!

  • China

    My iPad 3G shipping status says, “Prepared for shipping”….FINALLY!

  • John

    @China
    China — has your card been charged yet?? Mine looked like it was being charged the other day, and then the charge disappeared…. my status still says “Ships Late April”…

  • China

    @John

    The funds have been authorized on my card and then released twice. Once when the Wi Fi version came out and just last Wednesday. They were released again on Sunday but it has not been charged.

  • China

    @John

    The funds have been authorized on my card and then released twice. Once when the Wi Fi version came out and just last Wednesday. They were released again on Sunday but it has not been charged.

  • Its Me

    @mark

    Thank You, finally someone that simply cut though all of the guessing and told it like it is. Apple knew what they were doing and those who didn’t get it were mislead.

  • Santos

    I’ve been checking all day on my order status (3G 64 gig) and it JUST changed from “ships late April” to “prepared for shipment”! Yay!

  • Santos

    I’ve been checking all day on my order status (3G 64 gig) and it JUST changed from “ships late April” to “prepared for shipment”! Yay!

  • John

    @China
    China — has your card been charged yet?? Mine looked like it was being charged the other day, and then the charge disappeared…. my status still says “Ships Late April”…

  • Ipad now

    I keep checking mine but no change preordered the 11th of april Also i live in alaska so i have no idea when itll actually get here.

  • Ipad now

    I keep checking mine but no change preordered the 11th of april Also i live in alaska so i have no idea when itll actually get here.

  • Colin

    I ordered my 64Ggb 3G on April 14th but the shipping date says May 7th. Any idea why it says May 7th if I ordered before the 19th?

  • Colin

    I ordered my 64Ggb 3G on April 14th but the shipping date says May 7th. Any idea why it says May 7th if I ordered before the 19th?

  • Marie

    I just checked my 3g order status and it says "prepared for shipping" — wasn't like that earlier today. So I am thinking it will be here by the weekend

  • Marie

    I just checked my 3g order status and it says "prepared for shipping" — wasn't like that earlier today. So I am thinking it will be here by the weekend

  • Mengchun

    My 3G order status show "prepared for shipping" for two days already. I called Apple early today, they said once they ship, we will get it right away. Sounds like Apple is playing secret game again.

  • Mengchun

    My 3G order status show "prepared for shipping" for two days already. I called Apple early today, they said once they ship, we will get it right away. Sounds like Apple is playing secret game again.

  • China

    @John

    The funds have been authorized on my card and then released twice. Once when the Wi Fi version came out and just last Wednesday. They were released again on Sunday but it has not been charged.