Google Wave Users Get Support via Twitter

Perhaps Twitter will find it’s maximum utility in helping businesses provide customer service.  And amazingly, we are seeing this unfold directly with Google Wave.

I follow Steph Hannon, a Google Wave Engineer, on Twitter (@twephanie).  And about 6 hours ago she received a question from @milleniumfoxx asking “is there a way to wrap the toolbar controls?”

And then about 4 hours later, Steph Hannon directly responded to the question through her Twitter profile.

Here’s the full dialogue that, in picture, that took place between Steph Hannon and @milliumfoxx:

This looks like a great customer service model for all businesses to follow.  Here you have a new Google Wave user getting support directly from a Google Wave engineer – I mean, it doesn’t get any better than that!