Primarily, the issue of customer service is killing Google right now because in order to get any questions answered, you have to email Google and wait 2 – 3 days for a response.
But the early termination fee might be worse then any customer service complaint you might have!
According to PC World:
…yes, you can buy an unlocked version of the Nexus One for $529. You can also buy the phone for $179 with a two-year T-Mobile contract. But if, within the first four months of the latter option, you decide T-Mobile’s not for you after two weeks of ownership, Google sticks you with a $350 early termination fee in addition to the $200 fee from T-Mobile, plus the original $179 price tag.
What do you get for that $729 phone? One that only fully works with T-Mobile, anyway. The Nexus One isn’t equipped to run on AT&T’s 3G network, only the slower EDGE network, and it can’t run at all on Verizon Wireless or Sprint. Google says it’s working on a phone optimized for Verizon Wireless, but it’s certainly possible that you’d end up with the opposite situation — a phone that partly works with Sprint, doesn’t work with T-Mobile or AT&T, and carries the same early termination fees.