iPad Security Technology

Apple Confirms iPad Wifi Connection Problems

Apple Confirms iPad Wifi Connection Problems

ipad wifi problems

Since the release of the Apple iPad on Saturday, MacWorld has been reporting that support forums have been blowing up with customer complaints of the iPad WiFi being unstable.

According to Wired, Apple’s support forum contains several reports from users complaining about their iPad’s behavior with Wi-Fi networks.  Some complain their iPad’s Wi-Fi signal is very weak, while others say they’re unable to join their network after waking iPads up from standby.

In a support bulletin, Apple on Monday acknowledged an issue specific to dual-band Wi-Fi routers — those that are compatible with both 2.4-GHz and 5-GHz spectrum bands.

“Under certain conditions, iPad may not automatically rejoin a known Wi-Fi network after restart or waking from sleep. This can occur with some third-party Wi-Fi routers that are dual-band capable when: Using the same network name for each network, [or] Using different security settings for each network,” Apple wrote.

Typically, dual-band routers transmit both the 2.4-GHz and 5-GHz bands as one network with the same name and password. Apple recommends splitting the bands into two separate networks, naming them differently and making sure that both networks use the same type of security (WEP, WPA, WPA2, etc).

If all else fails, Apple recommends resetting network settings in the iPad’s Settings app (Settings > General > Reset > Reset Network Settings).


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