When Steve Jobs have held his special press conference on Friday, the objective was to mitigate the damaging PR that’s resulted from the iPhone 4 antenna mess. One of the ways Jobs did this was to first talk about how Apple is focused first and foremost on customer satisfaction.
Next, Steve Jobs went into a long dialogue over how the iPhone 4 antenna issues are not really any different than what other mobile devices experience. Blackberry, Nokia, and HTC were some of the mobile devices that were targeted in Steve Jobs presentation and comparison to the iPhone 4 antenna problems.
Well, as can be expected, these mobile companies did not appreciate Steve Jobs making mention of their devices – especially comparing the iPhone 4 antenna issues with their own technology.
This criticism from Jobs drew out a direct response from HTC’s Eric Lin, head of Global PR for HTC. When Lin was asked just how many customers have complained about the antenna issue, Lin said, “Approximately .016% of customers,” and noted that “we have had very few complaints about signal or antenna problems on the Eris.”
So Lin was talking specifically about the Droid Eris here, but still .016% is a very small number, especially when compared to the 2% of the 3 million iPhone 4 customers.