Next-generation users are seeking exceptional online user experiences, and tapping online instruction manuals and user guides are the norm for young entrepreneurs. Because of the exposure to technology in the classroom and the resulting development of more technical mindsets, it is no surprise these young consumers can practically figure out how to use products and devices on their own. But in an era where technology is continually advancing, the need for technical information is still on the forefront for new users. Check these trends for instruction manuals that will attract the next generation of users:
Self-Sufficiency in Technical Information
As the way people consume information evolves, so does the level and style of communication. Users no longer want a hard copy of words on paper. They are seeking self-sufficiency in everything they do, and online user guides and technical manuals are the mainstay for getting the information they are looking for. Young consumers may attempt to figure things out first, but at the point they need to search for a solution, they expect to find it quickly and easily.
Visual Experiences For The Answers
Next-generation audiences are seeking visual experiences for their answers. They can often look at a diagram or drawing and see what they need to do instead of reading through pages of text to find an answer. Whether they are searching for part assembly instructions, software configurations, or operations manuals, a visual is generally easier for them to comprehend. By searching online documentation young minds can expect a visual experience for the solutions to their problems.
Mobile, Easy, and Error Free Research
The ability to search and peruse online documentation, user guides, and technical manuals on any device at any time is crucial to younger generations. Their research experience must be mobile, easy to reach, and error free. They are using mobile devices for every task, and successful user guides will be responsive and viewable on any platform. There is no margin for error in holding the interest of these Generation Y and Millennial (usually born after the 1980s) generations.
The future of instruction manuals and user guides is more powerful than ever, but next generation users will drive the high demand for data that is easy to find and navigate.