As a small business, the best way to provide customer service is to talk directly with your customers. And even beyond that, I would say it’s also about talking directly with prospective customers as well. Twitter can very easily provide this customer service platform for small businesses. In fact, let’s remove the term “small business”, […]
Category: Technology
Look, I’m getting sick and tired of reading an endless flow of articles talking about how Google Wave is going to change the world of online communication. How is it going to change anything if no one (statistically speaking) can even get their hands on it? I know, it’s in beta and they’re only letting […]
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Sports Talk Dominates On Twitter
It wasn’t too long ago, on a Saturday afternoon where I wrote about how college football was dominating the Twitter trending list. And then again on a Sunday about how the NFL was dominating the Twitter trending list. Tonight is no different – A Rod, Twins, Yankees, Titans arel in the top 10 Twitter trending […]
Are you a Google Apps user? If so, would you find it useful to have desktop icons for your Google Apps Gmail, Calendar, and Docs? I’m not sure how new of a feature this is, but Google Apps now has an easy way to add cool looking icons to your desktop. Once your icons are […]
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Twitter is #1 On Mobile Phones
I just found an interesting article at marketingmag.com.au that highlights some research done on social media activity from mobile phones. In summary, the research shows that Twitter is the most popular social media activity conducted on mobile phones. Of course, talking on mobiles would probably be the most popular activity overall – but next to […]
Perhaps Twitter will find it’s maximum utility in helping businesses provide customer service. And amazingly, we are seeing this unfold directly with Google Wave. I follow Steph Hannon, a Google Wave Engineer, on Twitter (@twephanie). And about 6 hours ago she received a question from @milleniumfoxx asking “is there a way to wrap the toolbar […]
If you’re a small business owner, then what do you spend nearly all of your time on? I’m going to argue that the #1 problem small business has with social media is TIME! If you’re like me, or the small business owners I know, then you are almost exclusively consumed with your day – to […]